At Nonna’s Boutique US, we value quality craftsmanship and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• be unused and in original condition
• include original packaging and tags
• show no signs of wear, damage, or alteration

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

• personalized or custom-made products
• final sale or clearance items
• gift cards

Return Process

To request a return, please contact our customer support team with:

• your order number
• reason for return
• photos (if the item is damaged or defective)

Once your return request is approved, we will provide return instructions.

Please do not send items back without prior authorization.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• your order number
• clear photos of the item
• photos of the packaging

We will work quickly to resolve the issue.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• the item arrived damaged
• the wrong item was sent
• the product has a manufacturing defect

Original shipping charges are non-refundable unless otherwise required by law.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend placing a new order after your return is approved.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Nonna’s Boutique US@outlook.com
Phone: +44 (0) 190 876 4321

Nonna’s Boutique US
1850 Berryhill Place
Montgomery, Alabama
United States